Understanding the different types of quality costs is crucial to understanding and communicating various expenditures on your laboratory’s budget. Quality cost information is especially useful when justifying retention of budget allocations for costs that support good quality in laboratory services and actions to reduce failure costs. This program defines the types of quality costs, provides laboratory examples of each, and demonstrates how your laboratory can quantify failure costs that adversely affect the budget.
At the end of this program, participants will be able to:
- List, describe, and provide laboratory examples of the types of quality costs.
- Distinguish between costs that support good quality and those that result from poor quality.
- Use basic tools to quantify laboratory failure quality costs.
Lucia M. Berte, MT(ASCP)SBB, DLM, CQA(ASQ)CMQ/OE, President, Laboratories Made Better! P.C., Broomfield, Colorado, USA
Anne T. Daley, MS, MT(ASCP)DLM, CMQOE(ASQ)CSSBB, Senior Consultant, Chi Solutions, Inc., Ann Arbor, Michigan, USA
Learning Level: Intermediate